Refunds & Cancellations

Last updated: 2025-01-01

Kleo charges providers a per‑connection fee to unlock chat with interested clients or to contact clients via the job board. Clients do not pay Kleo for contacting providers.

Refunds

• Per‑connection fees are generally non‑refundable.
• We refund verified duplicate charges and erroneous transactions.
• Chargebacks may lead to account suspension while under review.

How to Request a Refund

Email [email protected] with the payment ID, date, and a brief explanation. We usually respond within 3–5 business days.

Payment Failures

If a payment fails, provider access may be restricted until the charge is successfully completed.

For full terms governing provider charges, see our Provider Terms.