FAQ

Kleo is a free marketplace app that connects clients with independent local service providers — massage therapists, personal trainers, estheticians, hair stylists, handymen, plumbers, landscapers, photographers, and more. Clients browse for free; providers pay a small fee per new client connection.

For clients: completely free — download, search, browse profiles, and message providers at no cost.

For providers: free to download and create a profile. You pay a small fee per new client connection (lead). During early access, your first 5 leads are free and all subsequent leads are 50% off.

Kleo is available anywhere in the United States on both iOS and Android. You set your own service radius, so as long as there are providers and clients in your area, you can use Kleo. We're actively growing the community in all regions.

Kleo covers 50+ service categories including: massage therapy, personal training, yoga, esthetics, hair styling, lash extensions, nails, chiropractic, acupuncture, home cleaning, handyman, plumbing, landscaping, photography, tutoring, music lessons, auto detailing, and many more. See the full list at Services Offered.

Visit our Support page to send a message, report an issue, or make a suggestion. We aim to respond within 1–2 business days.

Open the app, tap the search bar, and type a service (e.g. "massage" or "handyman"). Set your zip code or let the app detect your location. Results are sorted by distance so you see the closest available providers first. You can also filter by price range and service type.

No. All messaging happens inside the Kleo app. You never need to share your personal phone number or email address with a provider. You can communicate fully through the in-app chat until you're comfortable and ready to book.

Booking is agreed via in-app chat — you and the provider confirm the time, date, and location in your conversation thread. To cancel or reschedule, simply message the provider directly through the app as early as possible, as a courtesy to their schedule.

Payment for the actual service (e.g. the massage, the cleaning job) is handled directly between you and the provider — cash, Venmo, Zelle, or whatever method you agree on. Kleo handles the connection; you handle the transaction.

Yes. After a completed session you can leave a rating and review for the provider. Reviews are visible on their public profile and help other clients make better decisions — and they help great providers stand out.

There's no monthly subscription. You pay a small per-lead fee when a new client initiates contact with you. During early access:

• First 5 leads — free
• All leads after that — 50% off until the user base grows

The lead cost is shown before you accept, so you always know what you're paying.

A lead is counted when a new client sends you their first message. You're shown the lead cost before you accept the connection — so you only pay when you choose to. If the same client messages you again later, no additional lead fee is charged.

Download Kleo, sign up, and select I'm a provider. Then:

1. Add a profile photo and bio
2. Select your service categories and set pricing
3. Set your travel radius and availability
4. Upload any photos of your work

For a full step-by-step guide, see Getting Started.

Complete your profile fully — providers with photos, detailed service descriptions, and accurate pricing get significantly more inquiries. Respond quickly to new messages; response time affects your ranking. Collect reviews after each session, and make sure your service radius is accurate so you appear in relevant local searches.

Providers who join during our early access period get:

• 5 free leads — no charge for your first 5 client connections
• 50% off all leads until the Kleo user base grows
• 2× leaderboard points during the same growth period

These perks are a thank-you for joining early and helping build the community.

Kleo is available on iOS (iPhone) and Android. Download it from the App Store or Google Play.

Updates are released through the App Store (iOS) and Google Play (Android). Enable automatic updates in your phone settings, or manually check for updates in your respective app store. We recommend always running the latest version for the best experience and newest features.

First, try the Forgot Password option on the login screen. Check your email (including spam) for the reset link. If you're still stuck, visit our Support page and describe the issue — include the email address you registered with and the device you're using.

Yes. All data is transmitted using encryption, and personal contact information (phone number, email) is never shared with other users. Kleo does not sell your data to advertisers. For full details, see our Privacy Policy.

You can request account deletion through the app settings or by visiting this page. Once deleted, your profile, messages, and personal data will be permanently removed from our systems.